The “Customer Care and Management World 2018 Summit” organized by the Customer Care and Management World was successfully held in Guangzhou at Vanburgh Hotel with over 300 participants including industry leaders and colleagues from Southern China. The theme of this year’s summit is “Customer Service Center in the Age of Artificial Intelligence – Platform Reengineering and the Business Advancement” with keynote speeches made by experts from well-known customer service centers in Guangdong and Hong Kong. The speakers shared their thoughts on the challenges faced by the customer service center management in areas such as operation, customer experience and how to embrace new innovation such as artificial intelligent and big data.


Ms Joyce Poon, General Manager of Guangzhou EPRO Information Technology Co. Ltd., were invited to attend the summit as one of the guest speakers who shared the “How Artificial Intelligence is being leveraged to Improve User Experience” with comprehensive analysis on an inevitable trend toward omni-channel and artificial intelligent.